You may need to repeat the steps 8-10 a few times, but in the end, the ‘Regional Update’ screen will appear and stay permanently. If it doesn’t appear, or it does, but after a while you are redirected back to the ‘Unable to connect’ page, start again from step 8 repeating the process described. Now this is the point where the ‘Regional Update’ page should appear. Don’t select a network again, just press the ‘Next’ button. After trying to connect, the options to select a WiFi network will reappear. Select a WiFi network, add the password and press ‘Connect’. The ‘Connecting to WiFi’ page will appear.If not, the ‘Unable to connect’ page should be visible. Sometimes it loads right away, and you can skip the following steps and go directly to step 12. But the essence is: you need to reach the ‘Software Update’ screen. The following 3 steps (8-10) may need to be repeated depending on your phone and location. On the next page (‘BBID’), press the power button of the phone three times quickly, to switch the Screen Reader off.In that case check the ‘Troubleshooting’ at the bottom of this guide below the video. It may happen, that on the ‘Connecting to WiFi’ page, the reader doesn’t read out anything even if you wait for a long time, just stays silent. Press the ‘Skip’ button once and then twice. A pop-up will appear asking whether to skip the BBID.Then, be prepared, and when you hear it saying ‘Skip’, double tap the screen immediately under the page title text: ‘Connecting to WiFi’. On the next page (‘Connecting to WiFi’) don’t do anything just wait patiently until the reader starts telling about BBID.While still on the ‘Connect to a Mobile Network’ page, tap the ‘Skip’ button once and then twice.When the Screen Reader appears, double tap the screen with two fingers.If it doesn’t appear, try pressing the power button three times again. It may take some time until it shows up, even 10 minutes. Go to the ‘Connect to a Mobile Network’ page and press the power button of the phone three times in quick succession.If it is not possible to close the Initial Setup uncompleted on your phone, just go on to step 2 right away after trying to connect to a WiFi network. After that there are two scenarios: if it is possible to close the Initial Setup on your phone uncompleted, minimize and close it (swipe up & close), wait for the notification to arrive to your phone requesting to complete the Initial Setup, open the Initial Setup from the notification, and proceed to step 2. When you reach the ‘Connecting to WiFi’ page, connect to a network. First start the Initial Setup yourself.Check the Youtube video at the bottom of this article, it may help you, too, to go through the steps easier: Don’t worry, this annoying error has a solution! Some users can minimize and close the setup uncompleted, some cannot even get out of the setup, but in both cases it is not possible to pass the WiFi setup stage, and this way, the phone may be unusable or will lack important functions, like being able to sideload native apps. Those who have reset their Blackberry 10 phones recently must have noticed that it is impossible to complete the Initial Setup when the OS loads.
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